Modeled results

ChatGPT Ads Case Study: Ecommerce Brand

This ChatGPT Ads case study follows a premium home-office accessory and bundle retailer.

1,628 initial orders at $73.71 media cost per order with $120,000 in ad spend.

Build Your Ecommerce ChatGPT Ads Strategy
1,628Initial orders
3.06xRefund-adjusted ROAS
$73.71Media cost per order
1,465New customers
$109.22Program new-customer CAC
$392,620.80Net revenue, initial + repeat

The challenge

A premium home-office retailer wants incremental customers for higher-value bundles.

What WKND built

Ad groups by buyer question: Compatibility and product comparison (45% or $54,000); Workspace bundle use cases (35% or $42,000); Seasonal bundle offer (20% or $24,000).

Landing page

Use a comparison or bundle page that preserves the exact promised use case. Put price, contents, stock, delivery, dimensions, and returns near the purchase action. Include a compatibility selector, real product images, and an uncomplicated mobile checkout. Count each commerce event once using the order ID.

Intake and follow-up

Use consented browse and checkout reminders with the viewed bundle carried through. Provide setup guidance after purchase and relevant accessory recommendations later. Count recovered orders once in the campaign cohort, even when email receives last-touch credit.

Full 90-day funnel

Media spend$120,000
CPC$3.50
Clicks34,286
Product views27,686
Add to cart3,322
Checkout starts2,325
Initial orders1,628
Session to purchase5.0%
New customers1,465
Media cost per initial order$73.71
Media new-customer CAC$81.91
Program new-customer CAC$109.22
Initial AOV$240
Initial gross order revenue$390,720
Revenue refund allowance6.0%
Initial net revenue$367,276.80
Gross ROAS3.26x
Refund-adjusted ROAS3.06x
Initial contribution margin55.0%
Initial contribution after program cost$42,002.24
New buyers placing one repeat order15.0% or 220 orders
Repeat AOV and refund allowance$120 and 4.0%
Net repeat revenue$25,344.00
Initial plus repeat net revenue$392,620.80
6-month contribution after all program cost$55,941.44

The lesson

ROAS becomes useful when connected to margin, returns, and incremental new customers. This scenario earns a positive initial contribution after program costs under its assumptions, so repeat revenue is an additional benefit rather than the sole justification.