Modeled results

ChatGPT Ads Case Study: Dental Group

This ChatGPT Ads case study follows an eight-location dental group with centralized patient scheduling.

392 new patients at $229.59 media acquisition cost.

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392New patients
$229.59Media CAC
810Valid inquiries
608Schedulable inquiries
$111.11Media CPL
$81,6806-month contribution surplus

The challenge

An eight-location dental group needs more new-patient visits without filling calendars with duplicates, out-of-area requests, or appointment requests that never become visits.

What WKND built

Ad groups by buyer question: Location and appointment availability (45% or $40,500); New-patient process and practice information (35% or $31,500); Provider team and accepted payment options (20% or $18,000).

Landing page

Use a separate location page with verified address, hours, provider credentials, accessibility, appointment process, and accurate accepted payment or insurance information. Keep the scheduling CTA clear. An approved scheduling system collects needed details; do not request diagnoses, symptoms, treatment history, or insurance identifiers in an ad-facing lead form. Confirm pricing and coverage without promising reimbursement or clinical outcomes.

Intake and follow-up

Route appointment requests to the correct practice and a staffed scheduling team. Confirm contact and administrative availability, send neutral appointment reminders through approved systems, reconcile cancellations and duplicate records, and offer rescheduling. Reserve 60 incremental appointment bookings per week across the group. Clinical treatment decisions remain with qualified clinicians and are not advertising conversion targets.

Full 90-day funnel

Media spend$90,000
CPC$6.00
Clicks15,000
Valid inquiries810
Schedulable inquiries608
Appointments booked486
Appointments attended413
Attended first visits eligible for reconciliation413
New patients392
Media CPL$111.11
Media cost per qualified inquiry$148.03
Media CAC$229.59
Program CAC$331.63
Six-month net collections per new patient$1,200.00 per customer
Value after probability weighting$470,400
Collection assumed inside acquisition window$94,080
Contribution margin45.0%
Acquisition-window contribution surplus-$87,664
6-month contribution surplus$81,680

The lesson

The meaningful result is a reconciled new-patient visit and its later net collections. The base funnel connects 810 inquiries, 486 bookings, and 392 new patients. The $1,200 six-month collection assumption needs mature practice data; the initial visit contributes $300, of which $240 per acquired patient is allocated to collections during the acquisition window.